Our Terms and Conditions:
HD Media Services provides professional video tape and film transfers to DVD, Blu-Ray disc or Hard Drive. In order to insure that your media is safe, several security measures are put into place including: 24 hour video monitoring of our studio, individual projects are placed in their own locked container and handling of your project is done by the same editor, in-house.
Customer agrees that HD Media Services (a Worldlink Technologies Group, Inc. company) will not be responsible for late, lost, damaged or misdirected mail. HD Media Services will not be held liable for any damages or loss of any kind to the original video tape provided by customer or any delays in completing Customer's project. Our complete liability is limited to the replacement of such tape with a blank video tape of the same kind only (or the financial equivalent). HD Media Services has the right cancel any order from any person or entity without reason, at any time.
In the event that Customer is unhappy with the quality of a "standard tape to DVD-R media" transfer or duplication provided, Customer will notify HD Media Services within 365 days and is entitled to a redo of the tape transfer or duplication at no cost (customer must mail the tape, DVD and original sales receipt to HD Media Service at their expense). In the event that Customer is unhappy with any other service, editing, conversion, Blu-Ray author or film transfer service provided, Customer will notify HD Media Services within 90 days and any changes made to the project will be done at the discretion of HD Media Services.
By submitting an order to HD Media Services, Customer declares that all materials provided for transfer, conversion, editing and / or duplication are not in violation of any copyright laws. Customer will indemnify and hold HD Media Services, Worldlink Technologies Group, Inc. and its related employees harmless in respect to any claims or demands by any third party that infringes upon any Copyright law. By submitting an order, Customer is making a declaration that he or she has permission from the copyright holder to transfer, duplicate, convert or edit the submitted video materials. Any video tapes not claimed after 30 days, may be destroyed, at the discretion of HD Media Services.